299 Game Privacy Policy — Our Commitment to Protecting Your Information

299 game ("we", "our platform") places the highest importance on the privacy of its members in Bangladesh. This Privacy Policy explains what information is collected when you use the 299 game website or app, how it is used, and how you can maintain control over your data.

By creating an account or using any service on 299 game, you agree to this Privacy Policy. This policy is part of our Terms & Conditions Effective in conjunction with the

We believe privacy isn't an abstract concept — it's a real part of your everyday life. That's why at 299 game, we only collect the personal information we absolutely need, and keep it secured to the highest standard.

To deliver our services properly and keep your account secure, 299 game needs to collect certain information. We collect two types of data:

Your full payment card number or bank account details are never stored on 299 game's servers. All payment information is handled directly through PCI DSS certified processors.

299 game uses your information solely for the following purposes — it is not used for anything beyond this:

• Account Management: For registration, login verification, and identity confirmation.
• Payment Processing: To process deposits and send withdrawals.
• Security: To prevent fraud, illegal activity, and money laundering.
• Customer Support: To resolve your issues and answer your questions.
• Legal Obligation: To comply with licensing authority regulations.
• Service Improvement: To analyze usage patterns and improve the app and website.
• Relevant Offers: To send you promotions tailored to your preferences (you can opt out at any time).

We never use your data to pressure you into playing more. All marketing at 299 game is aligned with ethical and responsible gaming principles.

How long your data is retained depends on the type of information and applicable legal requirements. 299 game does not retain data for longer than necessary.

• Account Information: For the duration your account is active and up to 5 years after closure (as required by law).
• Transaction Records: Minimum 5 years — in compliance with financial regulatory requirements.
• Customer support conversations: 2 years after the issue is resolved.
• Login Logs & Security Data: 1 year.
• Marketing Consent: Until consent is withdrawn.

299 game never sells your personal information or shares it with advertisers. Data is shared only in the following limited circumstances:

• Payment Processor: Necessary information is shared with Mobile Pay/Nagad to process transactions.
• Game Provider: During gameplay, session data is transmitted to Evolution Gaming or Pragmatic Play servers — this is a technical requirement.
• Licensing Authority: Certain information must be submitted to regulators in accordance with licensing requirements.
• Legal Order: We are required to disclose information when a valid court order or government directive is issued.
• Fraud Prevention: If any user is found to be involved in fraud, the relevant law enforcement authorities may be notified.

Third parties with whom data is shared are contractually bound to uphold privacy and security standards equivalent to our own.

299 game uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain security.

• Essential Cookies: To maintain login sessions and store security tokens — these cannot be disabled as they are essential for the service to function.
• Performance Cookies: To identify which pages are most visited and whether any loading issues exist.
• Preference Cookies: To remember your language, theme, and other preferences.

You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

You have a number of rights over your personal data held by 299 game. To exercise any of these rights, simply submit a request to our support team.

299 game uses industry-leading technical and procedural measures to protect your information. Our security layers are outlined below.

• All data transfers are encrypted with 256-bit SSL.
• Passwords are never stored in plain text — only bcrypt hashes are kept.
• Automatic alerts are triggered whenever a suspicious login is detected.
• Server access is controlled — only authorized personnel can view data.
• Regular penetration testing is conducted.

That said, no system is 100% secure. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

299 game strictly prohibits anyone under 18 from creating an account or using its services. This is a core condition of our license, and we are committed to enforcing it.

• Date of birth is verified at the time of registration.
• A national ID may be requested if there is any doubt.
• Any account identified as belonging to a minor is immediately suspended and any deposited funds are returned.
• We do not knowingly collect any information from minors.

299 game may update this Privacy Policy from time to time. Members will be notified of significant changes via email or in-app notification before they take effect.

• The date of the most recent update is shown at the top of the page.
• A minimum of 30 days' notice will be given before any major changes take effect.
• Continuing to use the service after any changes are made will be considered acceptance of the updated policy.

For any questions about this Privacy Policy or your personal data, please get in touch with us: